Shipping policy

📦 Shipping Policy for It’s A Mercy Thing
Effective Date: September 10, 2026
Thank you for shopping with It’s A Mercy Thing! Because our products are custom-printed and made to order just for you, our shipping process works a little differently than traditional retail stores. Please review our shipping guidelines below before placing your order.

1. Production & Fulfillment Times
Every item on our store is custom-made on demand through our printing partner.
  • Production Time: It typically takes 2 to 7 business days to print, quality check, and pack your order before it ships.
  • Production times may increase slightly during high-demand holidays or peak shopping seasons.

2. Shipping Rates & Delivery Estimates
Once your order is printed and packed, it is handed off to a shipping carrier.
  • Delivery Time: Domestic shipping within the United States generally takes 3 to 5 business days after fulfillment. International shipping times vary significantly by destination.
  • Shipping Fees: Shipping charges for your order will be calculated and displayed clearly at checkout.
  • Separate Shipments: If you order multiple items, they may be printed at different facilities. This means your items may arrive at different times in separate packages. You will receive unique tracking numbers for each package.

3. Tracking Your Order
As soon as your order ships, we will send an automated email confirmation containing a tracking link. Please allow up to 48 hours for the carrier to update the tracking information once the label is generated.

4. Wrong Address Disclaimer
The buyer is fully responsible for entering the correct shipping address during checkout.
  • Because our system sends orders automatically to our printing partner to ensure fast turnaround times, we cannot modify shipping addresses once an order is submitted.
  • We are not responsible for packages that are lost, delayed, or returned to sender due to an incorrect or incomplete address provided at checkout. If a package is returned to the printing facility due to a bad address, you will be responsible for the cost of reshipping the item.

5. Missing or Stolen Packages (Marked "Delivered")
Once a package is handed off to the shipping carrier, its security becomes the responsibility of the carrier and the recipient.
  • If your tracking status states your package was "Delivered" but you cannot find it, we cannot issue a refund or a free replacement.
  • We highly recommend checking with household members, neighbors, your local property manager, or contacting the mail carrier directly to see where they left it.

6. Packages Stuck in Transit (Lost Packages)
If your tracking link shows no movement and your package appears stuck in transit for more than 14 business days, please contact us immediately at itsamercything@gmail.com.
  • We must submit lost-in-transit claims to our printing partner within 30 days of the estimated delivery date to secure a free replacement for you.

7. Contact Us
If you have any questions regarding our shipping process, transit times, or tracking a package, please reach out to our team at itsamercything@gmail.com.