Refund policy

📜 Refund Policy for It’s A Mercy Thing

Effective Date: September 10, 2026

At It’s A Mercy Thing, all of our products are custom-printed and made to order. Because of the customized nature of print-on-demand production, all sales are final. We do not accept returns, refunds, or exchanges if you order the wrong size, color, or change your mind.

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, has a manufacturing or printing defect, or is the wrong item entirely, we will arrange a replacement at no additional cost.

To file a claim for a defective or incorrect item, you must act quickly:

Contact us by the day after delivery (within 24 hours of the tracking status showing "Delivered") at itsamercything@gmail.com.
Provide your order number and clear, high-quality photos showing the exact issue.
Do not ship items back to us or to the return address listed on the packaging. Print-on-demand facilities do not accept unauthorized returns, and we cannot process replacements for items sent there.

Failure to report damages or defects by the day after delivery will result in the claim being denied.

Lost Packages and Tracking Issues

We rely on national carrier tracking data to confirm successful deliveries. If your package is lost in transit, we will work with our print partner to issue a replacement, subject to the following rules:

Packages marked "Delivered": If the carrier's tracking link states your package was delivered but you cannot find it, we cannot issue a refund or a free replacement. Please check with neighbors, your local post office, or look around your property.
Packages stuck in transit: If your tracking status has not updated for more than 14 business days, please contact us at itsamercything@gmail.com. We must report these within 30 days of the estimated delivery date to qualify for a free replacement.
Incorrect address: We are not responsible for packages lost due to an incorrect shipping address provided during checkout.

Cancellations and Modifications

Because orders are automatically sent directly to our printing partner to ensure fast production times, orders cannot be cancelled or modified once they have been placed. Please double-check your shipping address and item details before completing checkout.

If you have any questions before placing an order, please reach out to our team at itsamercything@gmail.com.